Frequently Asked Questions

You can order products as a registered user or as a guest.
Registered users – after registration, simply add the desired products to the cart and complete the order. Shopping as a guest – without registration, just add items to the basket and fill in the delivery information. After the order has been successfully created, you will receive a confirmation by e-mail.

The order can be canceled within 30 minutes from the moment of creation. Cancellation must be sent via e-mail to: info@silverdreams.rs .

• The product is out of stock.
• the payment was not recorded within three days (payment by money order)
• the card transaction was not successfully completed

It may happen that the product is sold out in the meantime.
Orders are processed in order of receipt while items are available in stock.
Silver Dreams reserves the right to cancel the order, of which you will be notified in a timely manner via e-mail.

Yes, you can cancel the order within 30 minutes of creation by sending an e-mail to info@silverdreams.rs .

The price of standard delivery via Post Express is around RSD 590.
For orders over RSD 6,000, delivery is free.

On the territory of the Republic of Serbia, delivery is made by Post Express. Delivery time is 1-3 working days. The price of delivery is about 590 RSD.

For Europe, delivery is made by DHL, the price of delivery is around 30 EUR and payment is possible via PayPal. During holidays and periods of heavy shopping, deliveries may be delayed.

We deliver on the territory of Serbia via Post Express and in Europe via DHL.

Yes, the shipping address may differ from the address provided during registration.

You have the right to withdraw from the contract within 14 days of receiving the product.

• Send an e-mail to info@silverdreams.rs to register your request.
• Return the product in its correct and unused condition, in its original packaging, along with the invoice and a completed cancellation form.
• Send or bring the package in person to the address:
  Silver Dreams
  20 Despota Stefana Boulevard
  11000 Belgrade, Serbia

Refunds are made using the same payment method within 14 days of receiving the product, without additional costs, unless the customer requests otherwise.

Check the shipment immediately upon receipt.
If you notice damage, send an e-mail to info@silverdreams.rs within 24 hours of receipt. Photos of the packaging, damaged item and receipt must be sent.

Check the shipment immediately upon receipt.
If you notice irregularities, send an e-mail to info@silverdreams.rs within 24 hours, along with photos of the packaging, item and receipt.

It is necessary to send an e-mail to info@silverdreams.rs with the following information:

• first and last name
• order/invoice number
• original product name
• name of the product to be replaced

If the product is sent to another address, it is necessary to provide information about the recipient, address and contact phone number.

The product is shipped to the following address:

• Silver Dreams
• 20 Despota Stefana Boulevard
• 11000 Belgrade

The product must be unused, in the original packaging, with the receipt.

Upon receipt:

• a new order is being created
• if a replacement product is available, the delivery time is up to 6 working days
• if not available, a refund will be issued within 14 days

Refund:

• cash on delivery/payment slip: to the current account you provide
• cards: on the same card

Price difference:

• if the price is lower, the difference is returned
• if it is higher, the buyer pays the difference

Return and exchange shipping costs are borne by the buyer.
Products purchased through the site cannot be exchanged in retail.

If you find any irregularities, you must contact us within 24 hours via e-mail info@silverdreams.rs or by phone. The right to complaint exists within one year from the date of the invoice.

Procedure:

• Fill out the complaint form.
• Contact the contact center to log the request.
• You will receive an answer and instructions within 8 days.

The order arrives in a Silver Dreams box.
The package includes a maintenance cloth and a zip bag.
Packaging is free, and special requests can be specified in the order notes.

The jewelry is made of 925 silver.

Recommendations for storage and wearing:

• take off before bed and physical activity
• avoid contact with cosmetics and chemicals
• do not expose to salt water or chlorine

Cleaning:

• Wash the jewelry with mild soap in lukewarm water
• Wipe carefully with a cloth.
• Rinse as needed.

Cleaning is recommended once a year.

Silver Dreams has been operating since 2019 and cooperates with authorized suppliers.
All products are made of 925 silver and bear the S925 mark.

Silver can oxidize naturally due to exposure to cosmetics, moisture, light and chemicals.
It is recommended to store in a box or zip bag, with the air squeezed out.
Discoloration is not a reason for complaint.

If the payment was made by card, the funds are reserved first.
If delivery is not possible, the amount is released and returned through the bank’s procedures in a few days.

• cash on delivery (cash)
• card payment (Maestro, MasterCard, DinaCard, Visa)
• payment by bank transfer; delivery after registration of payment

Payment is made in dinars.
The conversion rate depends on the bank/card organization.
A minor difference in the final amount is possible.

Monday – Friday: 10 a.m. – 6 p.m
Saturday: 10 am–4 pm

Monday – Friday: 10 a.m. – 6 p.m
Saturday: 10 am–4 pm

Address: Bulevar Despota Stefana 20, Belgrade